Salesforce Administrator

Reports to Director of Data Operations

At the Jewish Community Federation and Endowment Fund (the Federation), we envision diverse, dynamic Bay Area Jewish communities, deeply engaged in Jewish life and doing good locally, in Israel, and around the world. We create opportunities for people in the Bay Area to connect with and contribute to their communities. Our work is guided by the timeless Jewish values of kehilla (community), tzedakah (giving with just intention), tzedek (pursuing justice), and tikkun olam (repairing the world).

POSITION SUMMARY

The Salesforce Administrator will be responsible for the day-to-day configuration, support, maintenance, and improvement of the Federation’s main constituent database, the Salesforce CRM. Working closely with all departments, the administrator will identify, develop, and deploy new business processes. This role is part technical project manager, part administrator, part Salesforce analyst, and 100% dedicated to our mission.

ESSENTIAL FUNCTIONS OF THE POSITION

  • Serve as primary system administrator for the Salesforce environment with 85+ users.
  • Ensuring optimal performance of Salesforce systems and products.
  • Upgrading and configuring Salesforce systems for optimized integration.
  • Managing Salesforce roles, profiles, sharing rules, workflows, and groups.
  • Building and maintaining custom reports and dashboards.
  • Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing.
  • Evaluating and installing new Salesforce releases, as well as providing training and support.
  • Documenting processes, including error reports and changes to field history tables.
  • Preparing reports for all departments
  • Focus the organization’s use of data for what best serves the mission.
  • Handle all basic administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields and other routine tasks.
  • Gather detailed requests for improvements or changes to the system, and implement these changes as appropriate
  • Automate processes using Salesforce tools such as process builder, flow automation, validation rules.
  • Manage less complex Salesforce integrations - those not handled by a Salesforce Developer or Consultant/Partner.
  • Act as a primary liaison with Salesforce Developers and Consultants/Partners for complex Salesforce integrations
  • Identify, install, and maintain appropriate apps from the AppExchange for event management, mass email, document merge, and more.
  • Train new users and grow the Salesforce skill set across the organization.
  • Document customizations made in Salesforce.
  • Plan ahead for upgrades, seasonal releases and long-term projects.

EDUCATION OR TRAINING EQUIVALENT

  • Salesforce certified administrator or Salesforce advanced administrator certification.
  • Bachelor's degree
  • 3+ years of operations experience
  • 2-3 years of experience as a Salesforce administrator in a similar environment.

QUALIFICATIONS (SKILLS, ABILITIES, LICENSES)

  • Salesforce certified administrator or Salesforce advanced administrator certification.
  • Extensive experience in the administration and maintenance of Salesforce systems.
  • Experience in performing Salesforce upgrades and ensuring successful integration.
  • Exceptional ability to create and maintain Salesforce databases.
  • In-depth knowledge of Salesforce products and their functionalities.
  • Proficiency in creating Salesforce profiles, allocating roles, and managing access.
  • Knowledge of importing data and generating Salesforce reports.
  • Ability to provide Salesforce training and end-user support

Compensation range: $85,000 - $115,000
Note: Resume review will start in September.

TO APPLY

Please send a copy of your resume with a cover letter to hr@sfjcf.org. All applications and inquiries will receive a response and will be kept strictly confidential.

*The Federation requires COVID-19 vaccination for new hires.

Excellent benefits — medical, dental, vision, vacation, sick pay, holidays (including Jewish), and retirement plan.

Please note that the Federation is planning a hybrid work model of working two days a week in our office.

The Jewish Community Federation and Endowment Fund is an equal opportunity employer. We are committed to employment equity throughout all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, religion, sex, orientation, ethnicity, national origin, disability, or veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.  

We are committed to building an organizational culture that advances diversity, equity, racial justice, and belonging. Read Our Commitment to Diversity to learn more.